Shipping policy

Shipping Policy

At Gamers Edge, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, product launches, or holiday seasons, processing times may be slightly longer.

Shipping Rates

Australia

  • Standard Shipping: A$9.99

  • Free Standard Shipping: Orders over A$129 AUD

  • Estimated delivery: 7–14 business days

International Shipping

  • Standard International Shipping: A$9.99

  • Free International Shipping: Orders over A$129 AUD

  • Estimated delivery: 7–20 business days

Delivery times are estimates only and may vary depending on your location, customs processing, carrier delays, and other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Tracking updates may take up to 48 hours to appear after shipment.

Shipping Delays

While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to:

  • High order volumes

  • Weather conditions

  • Customs clearance

  • Carrier delays

  • Public holidays

We appreciate your patience and understanding should any unexpected delays occur.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

Gamers Edge is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. We'll do our best to update your order before it ships.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number

  • A description of the issue

  • Photos (if applicable)

We'll work with the shipping carrier to resolve the issue as quickly as possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: edgegamershelp@gmail.com

We aim to respond to all enquiries within 24–48 business hours.